Confusing letter?
Made clear.
Take a photo or paste the text. Letter Clear tells you what it means, what to do by when, and writes a reply you can check and send.
Dear Occupier,
Our records show that the instalment due on 1 November 2026 has not been received. The amount now outstanding is £312.40.
You must pay this amount by 28 November 2026. If payment is not received you will lose the right to pay by instalments and the full balance of £1,874.40 will become payable within 7 days.
We may then apply to the Magistrates' Court for a liability order, which will add costs of £70.00 to your account.
If you are having difficulty paying, please contact us as soon as possible. You may be entitled to a reduction through our Council Tax Support scheme.
Yours faithfully,
Revenues Manager
Drag the line. Watch the jargon disappear.
A typical energy catch-up bill. Left: what lands on your doormat. Right: what Letter Clear tells you.
Following a recent meter reading, we have identified that your previous bills were based on estimated readings. We have now recalculated your account using your actual meter reading, and this statement covers the period from 1 September 2024 to 31 October 2026.
Amount now due: £847.12. Please pay this balance by 1 December 2026. If you are unable to pay in full, we can set up a payment plan. If we don't hear from you, we will add this amount to your existing monthly Direct Debit, increasing it from £96 to £167 a month from December, in accordance with our terms and conditions and applicable licence obligations.
Please note that any amounts outstanding following the revision of your Direct Debit may be subject to our standard collection procedures.
They guessed your bills for two years and now want £847. But they're usually only allowed to charge for the last 12 months.
Next step: ask them to apply the 12-month back-billing limit before you pay. Letter Clear has written that letter for you.
- 7 daysis often all you get after a council tax reminder
- 12 monthsis the usual limit on energy back-bills
- 28 daysto name the driver on a speeding notice
Letters we explain
Tap an example to see exactly what you get. It's free.
Health letters
Test results, hospital appointments and GP letters, explained in plain English, with the questions to ask. It explains; it never diagnoses.
Fines and tickets
Speeding notices, parking charges, bus lane and congestion fines, TV licence letters.
Court and legal
County Court claim forms, magistrates' court notices, letters before action, bailiff and enforcement letters.
Debt and bills
Debt collectors, final demands, council tax, energy back-bills and payment plan letters.
Benefits and tax
DWP, Universal Credit and PIP decisions, HMRC tax calculations, tax codes and penalties.
Work and school
Disciplinary invitations, contract changes, school absence fines and council notices.
Insurance, banks and scams
Declined claims and bank letters, plus a scam check for texts, emails and letters that don't feel right.
Stop putting letters
in the drawer.
Your first letter each month is free. Examples are always free.
Explain a letter freeExplain a letter
Add your letter, then press Explain. You'll get what it means, your deadline and a reply.
Your explanation appears here
Paste a letter or pick an example, then press Explain this letter.
Every letter. Every deadline.
Your saved letters, counting down to the date that matters. Track what you've sent, build a proof pack and let Letter Clear chase when they don't reply.
How Letter Clear reads a letter
Official letters follow patterns. Letter Clear knows them, so it can tell you what's routine, what's urgent and what looks wrong.
Read
Letter Clear reads your photo or pasted text, including headers, reference numbers and the small print most people skip. Clear handwriting usually works.
Recognise
Letter Clear works out the type of letter, such as a reminder, final notice, penalty, price change or contract, and who sent it.
Extract
Amounts, dates, deadlines and consequences are lifted out and put in order, with a countdown to the one that matters.
Explain and draft
It flags anything worth checking, lays out your options and drafts a reply you can check and edit.
What Letter Clear checks for you
- Deadlines shorter than the rules usually allow
- Energy back-bills older than 12 months
- Private parking "fines" that are really invoices you can appeal
- Price rises with a window to object or leave
- Debt letters missing details they should include
- Auto-renewals hidden in contract terms
Your privacy
Your letter is sent securely to our AI provider, Anthropic, to produce your explanation, and isn't used to train AI. It's only kept if you press Save to My letters, where it's stored privately to your account. Only you can see it, and you can delete it at any time. Read our privacy notice.
You can remove your account number before pasting. Letter Clear will still explain the letter.
Letter Clear explains letters. It isn't a solicitor or financial adviser. For court papers or large debts it points you to free, regulated help such as Citizens Advice.
Your company's post, sorted by urgency
Forward letters and emails to your Letter Clear inbox. Your team sees what each one means, what it costs and who needs to act, in one shared list.
Catch price rises before they bite
Letter Clear spots revision clauses, objection windows and auto-renewals, then drafts your pushback.
Penalties and notices, made clear
Know if it's routine, what's owed and the date that matters. Your accountant gets a one-line summary.
Leases, notices and claims
Rent reviews, dilapidations and letters before action, summarised so you know when to call a solicitor.
Business: £29 a month
For up to 3 users, then £9 per extra user. Prices exclude VAT (£34.80 a month inc VAT). Unlimited letters, fair use about 30 a month per user. Cancel any time.
Includes a data processing agreement, a list of the companies that process your data for us (sub-processors), and deletion on request.
Pay for the letters, not a lawyer
Start free. Pay per letter when you need it, or go unlimited if the post never stops.
Free
For the odd letter.
- 1 letter a month, fully explained
- Deadline, money and your next step
- A reply in your name
- Example letters: unlimited
Need another this month? £3.99 a letter, or 5 for £12.99. Credits never expire.
Plus
For households. Unlimited letters (fair use, about 30 a month).
- Reminders before every deadline
- A follow-up letter drafted when they don't reply
- A dated record of everything you sent
- Up to 4 people at home
- Scan the doormat: sort a pile of letters at once
Then £6.99 a month, or £69 a year. We remind you before the trial ends and before a yearly plan renews.
Business
Up to 3 users, then £9 per extra user. Excludes VAT (£34.80 inc VAT).
- Shared inbox for your company's post
- Assign and track actions
- Forward letters by email
- Summaries for your accountant
Post it for me Coming soon
We'll print, envelope and post your signed letter. Royal Mail postage plus one flat £1.99 service charge for printing and handling. VAT included. Postage correct at 13 November 2026.
Talk to a solicitor
Fixed-fee calls with SRA-regulated partner firms, at the firm's price. Letter Clear receives £12 of a £49 call or £37 of a £149 review, and nothing for criminal cases.
Consumer prices include VAT. Cancel any time from your account. We'll remind you before a trial or yearly plan renews, and you can cancel a yearly plan within 14 days of renewal for a refund.
Struggling with debt? Free, independent advice is always available from StepChange (0800 138 1111) and National Debtline (0808 808 4000).
This is a preview: the explainer, My letters, proof packs, signed PDFs, email drafts and calendar reminders work today. Payments, posting and bookings start at launch.
Which plan works out cheaper?
Slide to how many official letters you get a month.
Questions people ask
What kinds of letters can Letter Clear explain?
Most official UK letters. That includes health letters and test results; fines and speeding notices; County Court claims, magistrates' notices and bailiff letters; debt collectors, council tax and energy bills; DWP, Universal Credit and PIP decisions; HMRC tax calculations and penalties; work letters like disciplinary invitations; school absence fines and council notices; and insurance, bank and ombudsman letters. Clear handwriting usually works too.
Can Letter Clear tell me if a letter or text is a scam?
Yes. Paste or photograph a letter, email or text, and Letter Clear checks it for common scam signs: pressure deadlines, links that aren't on an official address, and requests for bank or card details. If it looks like a scam, it says so first and hides the links. It can't guarantee something is genuine, so always contact the organisation using details from its official website.
Can Letter Clear explain health letters?
Yes. Letter Clear explains test results, hospital appointment letters and GP letters in plain English: what the words and numbers mean, what the letter says will happen next, and questions to ask. It doesn't diagnose or recommend treatment. For that, talk to your GP, pharmacist or NHS 111, or call 999 in an emergency. Letter Clear asks for your permission before reading health information, and never uses it for learning.
Is Letter Clear a solicitor?
No, and we never pretend it is. "Solicitor" is a protected title in the UK. Letter Clear explains the general UK rules in plain English and the usual options. It can't advise on your case. For court hearings, criminal charges, or anything where your home or job is at risk, it will tell you to speak to a solicitor and point you to free advice such as Citizens Advice, StepChange or Shelter.
Is Letter Clear giving me legal advice?
No. Letter Clear explains what a letter says and the general rules that usually apply in the UK. For court claims, large debts or anything that affects your home, it tells you so and points you to free regulated help.
What happens to my letter after I upload it?
It's sent securely to our AI provider, Anthropic, to create your explanation. It isn't used to train AI. Letter Clear only keeps it if you save it to My letters, privately to your account. Your name, address and budget are remembered on your device only if you tick "Remember". You can delete everything at any time from My letters. If you use Post it for me or a solicitor call, the print partner or law firm receives only what's needed for that job. Full privacy notice.
Can it write the reply for me?
Yes. Every explanation includes a reply in your name: polite, dispute it, or ask for time. Not quite right? Press Rewrite reply for a fresh version as often as you like. Always check it before you send. Sign it on screen, download a print-ready PDF, or send it as an email from your own email app.
Does Letter Clear learn?
Only if you ask it to. When you press "Remember my style", Letter Clear notes the length, tone and sign-off you like, on your device only. It never keeps the letter itself, and never learns from health, benefit or children's letters. Clear it any time with "Delete all my data".
Does it work for businesses?
Yes. Business plans add a shared inbox so a team can forward letters, see a one-line summary of each, assign actions, and get reminders before each deadline.
Why is the free plan one letter a month?
Each explanation is written fresh for your letter, which costs us to run. One free letter a month per signed-in account keeps Letter Clear free for people who need it occasionally. Example letters are always free, so you can see exactly what you get. The 7-day Plus trial needs a card and is one per person.
Can I cancel any time?
Yes. Monthly plans can be cancelled any time from your account and stop at the end of the month. Yearly plans can be cancelled within 14 days of starting or renewing for a full refund; after that they run to the end of the year. Pay-as-you-go credits never expire.
How accurate is Letter Clear?
Letter Clear is usually right about what a letter says, but it can make mistakes, especially with unclear photos or unusual letters. Always check the dates and amounts against your letter before you act, and get free advice for anything serious.
About Letter Clear
We help people understand official letters and reply with confidence.
Most people put a scary letter in a drawer. Letter Clear turns it into one clear next step, a deadline, and a reply you can check and send.
How we keep it accurate
Letter Clear uses AI, guided by rules written for UK letters: deadlines, back-billing limits, appeal windows and the free help available. Each letter type is reviewed against official sources such as GOV.UK, and we're adding named reviewers (a solicitor and a debt adviser) with "last reviewed" dates before launch. Letter Clear can still make mistakes, so we always show the dates and amounts to check, and point to free regulated advice for anything serious.
Who's behind it
Letter Clear is being built in the UK by Letter Clear Ltd (in formation). Company number, registered office and ICO registration will be shown here at launch.
Contact
Email hello@letterclear.com.
Privacy
The short version, then the details. This is a preview draft and will be reviewed by a lawyer before launch.
The short version
- Your letter is used to explain it to you. We don't sell it, and it isn't used to train AI.
- It's only kept if you press Save to My letters. You can delete everything at any time.
- Health information is only read after you agree, and is never used for learning.
Who we are
Letter Clear Ltd (in formation) is the data controller. Contact privacy@letterclear.com.
What we collect and why
- Your letters and replies: to explain them and draft a reply (our contract with you). Health details are special category data, which we only process with your explicit consent.
- Saved letters: kept in your account until you delete them. Letters marked Sorted are deleted automatically after 12 months.
- Plan usage: how many free letters you've used this month and whether you've had a trial, to stop the free plan being misused (legitimate interests). We keep nothing about your letters for this.
- Payments: handled by our payment provider. We never see your full card number.
Who we share it with
- Anthropic (AI provider) reads your letter to create the explanation, under a data processing agreement. Processing may take place in the USA, protected by the UK data transfer rules (the UK Extension to the EU-US Data Privacy Framework, or the UK addendum to standard contract clauses).
- Our database provider, hosting saved letters in the UK or EU.
- Print partner or solicitor firm: only if you use Post it for me or book a call, and only what's needed.
Stored on your device
Letter Clear stores a few settings in your browser, only when you use them: your name and address (if you tick Remember), your preferred reply style, budget figures (if you tick Remember), household names, and whether animations are paused. There are no advertising or tracking cookies.
Children
Letter Clear is for adults. Letters about children, such as school letters, are never used for learning, and we remove names when you share a summary.
Your rights
You can see, correct, download or delete your data, withdraw consent, or object. Email privacy@letterclear.com. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Terms
A preview summary. Full terms will be reviewed by a lawyer before launch.
What Letter Clear is
Letter Clear explains letters in plain English and drafts replies. It isn't legal, medical or financial advice, and it can make mistakes. Check dates and amounts against your letter, and get regulated advice for anything serious.
Paying
- Prices include VAT for consumers. Business prices exclude VAT.
- When you buy a single explanation, you ask us to deliver it straight away. You agree that you lose your 14-day right to cancel once it's delivered.
- Plus trials last 7 days, then become £6.99 a month unless you cancel. We remind you before the trial ends.
- Monthly plans can be cancelled any time. Yearly plans can be cancelled for a full refund within 14 days of starting or renewing, and we remind you before each renewal.
- Plus is unlimited within fair use, about 30 letters a month.
Referrals
Solicitor partner firms pay Letter Clear a fixed referral fee, shown before you book. Letter Clear takes no fee for criminal matters, and doesn't refer personal injury cases.